Privacy Policy

L’OCCITANE is committed to protecting your privacy. You can visit most pages on our website without giving us your personal information, such as your name, address and email address. However, we obtain certain information by automated means when you visit our website through the use of cookies and pixel tags, which are standard tools in the internet industry. The use of cookies and pixel tags enables us to know your IP address, the type of browser you are using, and general browser activity. You have the ability to review, change or request deletion of your personal information or unsubscribe newsletter by contacting us here.

By signing up on our Platform, you further represent that you are 18 (eighteen) years of age or older than the age prescribed in your country of residence for a child.

You agree to provide your consent to the terms & conditions of this website. By ticking the box next to the text "I agree with L'occitane Terms and Conditions*". If you do not agree with this policy and terms of the website, please do not proceed further or access the platform and/or its services. You still have the option to not provide or withdraw your consent, or any consent given earlier, provided the request to that the decision to not provide consent/withdrawal of the consent is intimated to us in writing. L'OCCITANE India reserves the right the withdraw / not provide the services if the personal data is not shared / withdrawn with consent at any point in time.

Products and Services for Personal Use
The products and services described on this website, and any samples thereof we may provide to you, are for personal use only. You may not sell or resell any of the products or services, or samples thereof, you receive from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any products or services to be provided to you that we believe, in our sole discretion, may result in the violation of our Terms and Conditions.

Third Party Links
We are not responsible for the content of any off-website pages or any other websites linked to or from the L’OCCITANE Online website. Links appearing on this website are for convenience only and are not an endorsement by us, our affiliates or our partners of the referenced content, product, service, or supplier. Your linking to or from any off-website pages or other websites is at your own risk. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, off-website pages or any other websites linked to or from the site, nor do we assume any responsibility or liability for the actions, content, products, or services of such pages and websites, including, without limitation, their privacy policies and terms and conditions. You should carefully review the terms and conditions and privacy policies of all off-website pages and other websites that you visit.

Representations and Warranties and Limitation of Liability

L’OCCITANE India Private Limited website is presented “As Is”. We make no representations or warranties of any kind whatsoever, express or implied, in connection with these terms and conditions or the site, including but not limited to warranties of merchantability, non-infringement or fitness for a particular purpose, except to the extent such representations and warranties are not legally excludable.

L’OCCITANE personal care products are based on natural formulations. Though enormous efforts are made and precautions taken to render the products absolutely safe for human use, it is possible that certain ingredients may cause allergic reactions to certain individuals or adversely affect individuals with pre-existing medical conditions. Please make yourself aware of the ingredients and usage instructions accompanying each of our products to make sure that they are safe for you to use. It will be your sole responsibility to take proper precaution/ professional medical/ dermatological advice before using any of our personal care products that you may be allergic to. You agree that L’OCCITANE Website will not be responsible or liable for any product related issues including without limitation any allergic reactions to you on account of usage of our products. For any purchases made through the L’OCCITANE India Website, you will inter alia be governed by the limitation of liability and disclaimer conditions provided in more detail with the product packaging/leaflets.

Indemnification
You agree to defend, indemnify and hold us harmless for any loss, damages or costs, including reasonable attorneys’ fees, resulting from any third party claim, action, or demand resulting from your use of L'OCCITANE India's website or breach of these Terms and Conditions. You also agree to indemnify us for any loss, damages, or costs, including reasonable attorneys’ fees, resulting from your use of software robots, spiders, crawlers, or similar data gathering and extraction tools, or any other action you take that imposes an unreasonable burden or load on our infrastructure.

Disputes
With respect to any dispute regarding the website, all rights and obligations and all actions contemplated by these Terms and Conditions shall be governed by the laws of India and the courts of New Delhi, India, as if the Terms and Conditions were a contract wholly entered into and wholly performed within New Delhi, India, subject to foreign legal mandatory provisions.  To the fullest extent permitted by applicable law, any dispute, differences or claim arising out your visit to the L’OCCITANE India website shall be referred to the sole Arbitrator appointed by the Managing Director of L’OCCITANE India Private Limited in accordance with the law. The venue of such arbitration shall be at New Delhi, India and the award of the Arbitrator shall be final and binding on all parties and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under these Terms and Conditions shall be joined to an arbitration involving any other party subject to this Terms and Conditions, whether through class arbitration proceedings or otherwise.

To the extent arbitration is not permitted by applicable law, any dispute relating in any way to your visit to the website shall be submitted to an appropriate court or other judicial body in India, as applicable, without prejudice to the applicable law and all applicable provisions of this Section, and subject to our right to seek injunctive or other appropriate relief in any court, if you have in any manner violated or threatened to violate our intellectual property rights and you consent to exclusive jurisdiction and venue in such courts.

Collection of your personal information

We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. Generally, this information is requested when you are registering before entering a contest, ordering e-mail newsletters, joining a limited-access premium site or signing up for an event or training. Personal information collected by in.loccitane.com often is limited to phone numbers,  e-mail address, address, name, age, gender, but may include other information when needed to provide a service you requested. in.loccitane.com also collects certain information about your computer hardware and software. This information may include: your IP address, browser type, operating system, domain name, access times and referring Web site addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of in.loccitane.com. In.loccitane.com also collects information about which pages our customers visit within in.loccitane.com. This site visitation data is identified only by a unique ID number.

Control of your Personal Information

When you register, or otherwise give us personal information, in.loccitane.com will not share that information with third parties, other than for the limited exceptions if required to do so by law or in the good-faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on L'OCCITANE India Pvt Ltd or the site; (b) protect and defend the rights or property of L'OCCITANE India Pvt Ltd.
Registering also allows you to tell us how or whether you want in.loccitane.com to communicate with you.

Use of cookies

When someone visits the site, a cookie is placed on the customer's machine (if the customer accepts cookies) or is read if the customer has visited the site previously. One use of cookies is to assist in the collection of the site visitation statistics described above.
We also use cookies to collect information on which newsletter links are clicked by customers. This information is used to ensure we are sending information customers want to read.

Intellectual Property

All rights reserved. Any text, images, graphics, sound files, animation files, video files, and their arrangement on this site are subject to copyright and other intellectual property protection. These objects may not be copied for commercial use or distribution, nor may these objects be modified or reposted to other sites. This site may also contain images that are allowed for use by L’OCCITANE but are subject to third party copyrights.

L’OCCITANE is in no way responsible for any off-website pages or any other websites linked to or from the site. L’OCCITANE disclaims all responsibility for the accuracy of any of the information provided on such linked sites and any goods or services provided or purchased from such sites.

User content

We do not endorse or control the user content transmitted or posted on the site. Thus, we do not guarantee the accuracy, integrity or quality of user content. Under no circumstances will we be liable in any way for any user content, including, without limitation, for any errors or omissions in any user content, or for any loss or damage of any kind incurred by you as a result of the use of any user content transmitted, uploaded, posted, e-mailed or otherwise made available via the site.

Written return and refund policy

• Products once sold are non-refundable.
• Replacements/exchanges will be taken on case-by-case basis following the replacement guidelines below.
• Replacements for the sold products will be catered to in cases where the items were received damaged / leaked during shipping or if there is a quality issue with the items delivered.
• The customers must reach out through contact us within 7 days of order delivery to apply for product replacement,
• Replacements will be given for the exact same products. No alternate product requests will be entertained by the brand.
• No exchange/replacement requests will be entertained for discounted / special sale items except in cases where the items were received damaged in transit.
• Damaged in transit refers to products that have leaked, or broken during transit to the point where their usability is hampered. Physical damage to the outer products is not covered in the product exchange/replacement policy, and requests of such will not be entertained.
• In the rare circumstance that your product is missing from your order, please report to customer service within 48h of delivery.
• L'OCCITANE India reserves the right of final decision if the product returned is in unsatisfactory condition, or the above terms are not met. 

Out of Stock Items

• Items marked “out of stock” are not available for order.
• If your item is out of stock, please click “Notify Me When Product Is Available” link. You will automatically be notified when product is back in stock.

Returns Policy

• We will issue a product exchange for any full priced unopened and undamaged merchandise that is returned within 7 calendar days of delivery date.
• All products to be exchanged must be accompanied by the original receipt.
• No product may be exchanged if product is currently on sale, used, opened or damaged. 
• Each item can only be exchanged once. 
• No cash refunds. 
• To return any items, please use CONTACT US form on the website. 
• Postage will not be refunded. 
• Please allow up to three weeks from the day you return your package for your request to be processed.

Payment Policy

• Placing an order: To review what is available to purchase, simply browse the online products on the website. When you have arrived at the item you wish to order, click on "Add To Bag" and then decide your requested quantity. When your order contains the item quantities you wish to purchase, please login to continue to the next step or register if it is the first time to make a purchase online. You will then be asked to provide us with your shipping and payment (Credit Card / Debit Card) information.

Security

• All transactions at this online store are protected by Secure Sockets Layer (SSL) and Secure Data Encryption using a 1024-bit process. All credit card payments are processed in real-time for your security and immediate peace of mind. For payment options, we accept Credit Card and Debit Card (MasterCard™ and Visa™). This transaction will appear on your bank statement as a payment to L'OCCITANE India Private Ltd.
• Any information that you send to us is encoded with SSL encryption technology. This sophisticated encryption process ensures that prying eyes are unable to decode your personal data when it travels from your computer to ours, and from our computer to the bank's.You can tell whether your browser is in secure mode in the checkout by looking for the padlock icon in the bottom corner or at the end of the address bar of your browser window.

 

• Once you have paid via credit card or debit card your order will be immediately processed online. Once your credit card or debit card details are verified by HDFC payment gateway, we will pack your order and deliver it to you.

Forms of payment:

•  L'OCCITANE India Online Boutique is pleased to accept the following credit cards and debit card as forms of payment:
• L'OCCITANE India Online Boutique is set up to take immediate orders online via credit card and debit card (MasterCard™ and Visa™). This transaction will appear on your bank statement as a payment to L’OCCITANE India Private Ltd.
• All prices on this site are processed in Indian Rupees. 
• All orders are acknowledged at current pricing. We will bill at the price in effect at time of the payment confirmation.  

Pricing: 

• Product prices listed are current; however they are subject to change without advance notice.  

Responsibility: 

• We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

IN L’OCCITANE MEMBERSHIP TERMS & CONDITIONS

You as a Customer or a Member confirm your understanding and agreement to these terms and conditions (“Agreement”) when you apply and join as a member of IN L’Occitane Loyalty Programme. This Agreement constitutes a legal  contract between you and L’Occitane (“the Company”). In case you are disagreeing to abide the terms & conditions of the agreement as set out herein after, your membership application shall liable to be withdrawn as such you will be either restrain in use of any such reward points or discontinue from enjoying the benefits of the Loyalty Programme. 
Only Indian registered mobile numbers registered with the The Telecom Regulatory Authority of India (TRAI) in India are recognized and acknowledged to join the L’Occitane Membership program. Whereas Non- Indian registered numbers .are outlawed from being a member of the L’occitane Membership programme, rather will be registered as regular customer in which upon opting-in, those such customer would be receiving L’occitane newsletter communications & updates, from time to time.

1. Definitions
1.1  In these Terms, the following phrases shall have the following meanings:
“Company” means L'Occitane India; “Customer” means any potential or existing customer of the Company aged 18 years old and above and have the legal capacity to enter into a contract (under the provisions of the Indian Contract Act), which includes but is not limited to a member;
“Loyalty Programme” means IN L’Occitane Loyalty Programme, the loyalty programme established by the Company whereby the Member is entitled to redeem the Products by using accumulated reward points, subject to these Terms;
“Member” means any Customer who has met the qualification criteria to apply to join the Loyalty Programme and whose application to join the Loyalty Programme has been accepted by the Company and so far the same has not been cancelled or withdrawn or revoked by the Company;
“Products” means any products sold by the Company from time to time under the brand name “L’Occitane”;           
“Territory” means territory of India;           
“Terms” means these ‘Terms of Loyalty Programme’ including it’s amendment & renewal as amended, if any, from time to time.

2. General
2.1 The purpose of these Terms is to govern the qualification and application for membership, and conduct, of the Loyalty Programme.
2.2 These Terms shall come into immediate effect upon publication on the Company’s website and shall supersede all previous terms in respect of IN L’Occitane Club Membership and the Loyalty Programme. The Company shall be entitled to amend / modify some or all of these Terms in the Company’s absolute discretion at any time without prior notice.
2.3 All representations and warranties in respect of the Products shall be subject to the Company’s relevant terms of sale as may be applicable from time to time. Nothing in these Terms shall be construed as or imply any representation or warranty in respect of the Products, including but not limited to the fitness or suitability of the Products for any Customer or Member.
2.4 These Terms shall not be construed as or deemed to be an offer or invitation to purchase or redeem the Products. The Company makes no representation or assurance as to the availability of any Products. All Products are subject to availability of inventory.
2.5 All amounts for purposes of the minimum spending requirements in these Terms exclude any discounts, vouchers, loyalty point redemption, service tax, sales tax, goods and services tax and all other value added taxes (collectively “VAT”) (if and to the extent applicable). In the case of redemption of reward points, the redemption value shall include amounts payable for purposes of VAT and, in any case, the Member shall bear and pay for the VAT. GST shall be levied on the service value at the time of each Redemption.
2.6 These Terms shall automatically apply to all Customers who submit an application for membership of the Loyalty Programme and to all Members as well.
2.7 Presently, there are 2 types of memberships available as part of the Loyalty Programme and they are as follows:-
(a) Club membership; and
(b) Gold membership; and the benefits of each type of membership as set out L'Occitane India (loccitane.com) which may be amended & modified by the Company from time to time.
2.8 Participation in IN L’Occitane Loyalty Programme is personal, non-transferable to and non-shareable with any third party.
2.9 The membership of the Loyalty Programme is Vvalid at all L'OCCITANE offline retail boutiques/stores in India.  (Not redeemable at airport, wholesale, or department store counters & in.loccitane.com)

3. Qualification Criteria - New Member
3.1 The Loyalty Programme comprises two programmes for the time being:
(a) Club membership: a customer to qualify under this membership category has to apply for membership for this category and also subject to purchase of the products of the company minimum wroth of Rs.5500/- & above. 
(b) Gold membership: Whereas a customer to qualify under this membership category has to apply for membership for this category and also subject to purchase of the products of the company minimum INR wrorth of Rs..20,000/- & above
3.2 The minimum purchase amount in Clause 3.1 must be spent in a single receipt either at any of the Company’s authorised retail outlets in the Territory or through the Company’s dedicated website for the Territory (L'OCCITANE India | Natural Skincare, Body & Hair Care (loccitane.com)
3.3 In addition to the minimum spending criteria as set out above; in order toto qualify to apply for membership for the Loyalty Programme, a customer must be a natural person who is a citizen or lawful resident of India and shall provide an active and personal valid Indian mobile number and residential address in India towards proof of Indian residency.
3.4 Notwithstanding the foregoing or anything to the contrary in these Terms, the Company reserves the right to change the membership criteria at any time.

4. Application Process
4.1 Subject to Clause 
4.2, if the Customer satisfies the criteria for applying for membership of the Loyalty Programme under Clause 3, the Customer may apply for membership in such a manner as the Company may prescribe from time to time, including but not limited to completing such forms and providing such information and documents as the Company may request.
4.2 Not withstanding that the Customer may satisfy the membership application criteria, the Company has no obligation to accept or approve any application for membership and reserves the right to reject any application without assigning any reasons.
4.3 A Customer’s application for membership shall only be deemed to be successful upon the Company issuing written confirmation to that effect (in such format as the Company deems fit from time to time, including by letter, e-mail, or text message) to the Customer.

5. Reward points and redemption process
5.1 For every INR 20 spent on purchases of the Products, the Member will be entitled to one (1) reward point. The purchases must be made either at any of the Company’s authorised retail outlets in the Territory or through the Company’s dedicated website for the Territory (https://shopify-in.loccitane.com/).
5.2 At the point of purchase or any time thereafter and if required by the Company, the Member must specify membership details or produce evidence of membership such as the Member’s identity documents including the Member’s mobile phone with the mobile number registered during the application, failing which the Company reserves the right to not award any reward points or allow any redemption.
5.3 Reward points are awarded based on the net value of the purchase after deduction of discounts and vouchers. Reward points will not be awarded for any of the following: (a) purchase of gift certificates; (b) corporate purchases; (c) purchase made at duty-free stores; (d) purchases made using “Birthday e-Voucher,” “Redemption e-Voucher” and all other promotional vouchers.
5.4 Reward points are non-transferable to and non-shareable with any third party (including but not limited to another Customer or Member) and are not exchangeable for cash.
5.5 Reward points can be redeemed for any of the Products at any of the Company’s authorised retail stores in the Territory.
5.6 Once a member has exercised a redemption, the redemption cannot be changed or reversed.
5.7 When collecting birthday privilege, the Member is required to produce evidence of membership such as the Member’s identity documents including the Member’s mobile phone with the mobile number registered during the application. And when redeeming any rewards point, the Member is required to provide an OTP code. The OTP code will be sent to the mobile number registered during the application. For the avoidance of doubt, if the Company in its sole and absolute opinion believes the points have been redeemed or suspects any fraud or abuse, then the Company reserves the right to not allow any redemption without assigning any reasons whatsoever. For reward points redemption, an OTP requested and provided by the member during the redemption will act as a form of authorization from the member during in-store/online purchase of the Company. Therefore, the member shall be solely responsible to safeguard his/her own OTP and not allow the OTP to be misused. The Company will not be responsible for inability to redeem due to non -availability of OTP or incorrect OTP.
5.8 The Member shall top-up any shortfall or difference between the amount available for redemption and the price of the Products.
5.9 Reward points shall expire at the end of 12 months from membership join date. Any remaining reward points which have not been redeemed by the expiry date shall automatically expire and/or shall be deemed to have been forfeited. The Benefits of the Loyalty Programme cannot be carried forward and should be utilized within the period mentioned in line with these terms and conditions.

6. Renewal and upgrade of membership
6.1 Unless further renewed, memberships shall expire at the end of the 12 months from membership join date.
6.2 Renewal of membership is not automatic. In order to qualify for renewal of membership: (a) members who hold Club membership must make a minimum of 2 visits with purchase (no minimum spend) within the 12 months from membership join date; (b) members who hold Gold membership must spend a minimum of INR 1,000 within the 12 months from membership join date.
6.3 Notwithstanding that the Customer may satisfy the renewal or upgrade criteria, the Company has no obligation to renew or upgrade any membership and reserves the right to not renew or upgrade any membership without assigning any reasons.

7. Special Conditions
7.1 The Company’s policy in respect of the Loyalty Programme is ‘one Customer, one membership’. Under this policy, the following are not permitted: (a) no person is permitted to apply for, obtain, or hold multiple memberships of the Loyalty Programme, including but not limited to procuring any third party (whether or not such party is a Customer or Member) to apply for membership of the Loyalty Programme on behalf of such person. (b) no person shall request or cause a third party (whether or not such party is a Customer or Member) to redeem or purchase Products on behalf of such person.
7.2 The sale or supply of the Products by the Company, whether generally or via redemptions under the Loyalty Programme, is to allow Customers to obtain Products for personal use only. The Company is entitled, in its sole and absolute discretion, to limit or restrict the quantity of Products that a Customer or Member (as the case may be) may purchase or redeem (as the case may be), decline to sell any Products to any Customer or Member (as the case may be), or refuse to allow any Member to redeem the Products. In any event, no Customer and/or Member is permitted to sell, supply, distribute, export or otherwise resell in any manner any of the Products (whether purchased, redeemed, or otherwise) to any third party, whether or not such third party is a Member or Customer and whether or not such third party is based in the Territory. The foregoing restrictions shall apply to all formats of resale (including but not limited to retail, wholesale, and online) and survive cessation, disqualification, revocation, termination, or non-renewal (as the case may be) of the Member’s membership or termination of the Loyalty Programme in its entirety.
7.3 Without prejudice to other rights and remedies of the Company in respect of a breach of Clause 7.1 (including the right to seek an injunction or other equitable relief), in the event that any Member breaches the restrictions under Clause 7.2, the Member shall immediately, on demand by the Company, pay the Company liquidated ascertained damages equivalent to 1.25 times of the retail price of the Products (based on the retail price applicable at the time the Member redeemed each Product under the Loyalty Programme) for every unit of the Products redeemed by the Member pursuant to the Loyalty Programme (and it shall not be necessary for the Company to prove that the entire quantity of Products redeemed by the Member have been resold by the Member).
7.4 Notwithstanding anything to the contrary contained in the terms and conditions of this agreement and any circumstances whatsoever, the Company shall not liable for any incidental, ancillary, direct, indirect, special or consequential damages including but not limited to lost profits or injury or death, whether in contract or based on any theory of liability.

8. Termination/ Revocation
8.1 The Member shall automatically cease to be a member of the Loyalty Programme upon the occurrence of the earliest of the following events: (a) the Member ceases to satisfy or does not fulfill the membership qualification or renewal criteria; (b) the Member does not purchase such value of Products per annum equivalent to the applicable minimum spend amount; (c) the Member breaches or does not comply with any of these Terms including reselling the Products to third parties; (d) the Member has provided any false or misleading information to the Company; or (e) the Member’s membership is not renewed by the Company.
8.2 Notwithstanding Clause 8.1, the Company may, at any time and without assigning any reasons, terminate or suspend: (a) the Loyalty Programme in its entirety; or (b) the Member’s membership.
8.3 Upon cessation, disqualification, termination, or non-renewal (as the case may be) of the Member’s membership or termination of the Loyalty Programme in its entirety, the Member’s reward points which have not been redeemed shall automatically expire and/or be deemed to have been forfeited. The Company shall have no obligation to compensate the Member for any such reward points.
8.4 Cessation, disqualification, termination, or non-renewal (as the case may be) of the Member’s membership or termination of the Loyalty Programme shall not affect any redemptions which are pending processing by the Company or collection by the Member, provided that there are no outstanding breaches of these Terms by the Member.
8.5 Cessation, disqualification, termination, or non-renewal (as the case may be) of the Member’s membership or termination of the Loyalty Programme shall not affect the Company’s claims against the Member for any antecedent or outstanding breaches of these Terms.

9. Miscellaneous 
9.1 These Terms shall be binding upon and inure for the benefit of the respective heirs, personal representatives, successors-in-title or permitted assigns, as the case may be, of the Parties.
9.2 The Customer shall not assign its rights or obligations to any third party without obtaining the prior written consent of the Company. The Company is entitled to assign its rights and/or obligations under these Terms and/or the Loyalty Programme either whole or a part thereof to any third party by giving written notice to the Customer.
9.3 These Terms shall be governed by and construed in accordance with Indian law. All disputes arising out of these Terms shall be subject to the Indian laws and jurisdiction of the Indian courts in Delhi/Mumbai/_____..
9.4 The Company is authorized to store, process, update, analyze or use the Customer’s personal and other data (including but not limited to name, postal address, contact details, age, gender, product preferences, spending pattern and internet browsing habits) to the fullest extent permitted by applicable law, including but not limited to sending information on the Products to the Customer from.
9.5 In case of any doubt or dispute or confusion regarding the interpretation or operation of the membership terms of this agreement, the decision taken by the Company shall be final and binding on the customer.  Besides the Company will not be responsible in case any of the terms of the agreement are misunderstood or misconstrued by the customer.
9.6 In case of any query, grievance/complaint / feedback, customers under this Loyalty Programme may communicate by Email: care.india@loccitane.com 

Terms & Conditions

At L'Occitane, we appreciate your commitment to making a positive impact on the world. To ensure transparency and clarity, we would like to outline the terms and conditions associated with your contribution towards supporting Sightsavers.

1. Mutual Contribution: For every contribution made by you of ₹10 or above, L'Occitane will match your contribution for a maximum of ₹10 per transaction.
2. Contribution Channels: You can contribute through L'Occitane's official website and at any L'Occitane exclusive brand stores. Find a Store Near You.
3. Non-Refundable Contribution: Donations and contributions made are non-refundable and non-redeemable for cash. Any order refund requests entertained against such orders will omit the donated amount. The sole purpose is for a noble cause.
4. No Minimum Purchase Requirement: Contributions can be made on purchases of any amount and the customer can choose to donate any amount they wish.
5. Dispute Resolution: In case of any dispute, the decision of L'Occitane management will be final and binding on all parties involved.
6. Beneficiary: The total contribution will be directed towards supporting Sightsavers.
7. All existing brand terms and conditions and policies apply.

Dispute Resolution Clause: In the event of any dispute concerning these Terms and Conditions, encompassing all rights, obligations, and actions envisaged herein, the laws of India shall govern, and the courts of New Delhi, India, shall have exclusive jurisdiction. Any dispute arising from your visit to the L’Occitane India website shall be exclusively referred to the sole arbitrator appointed by the Managing Director of L’Occitane India Private Limited, in accordance with the law. This clause aims to provide a clear legal framework for dispute resolution, emphasizing adherence to legal processes and ensuring fairness for all parties involved.

1. The "End of Season Sale" offer is a limited duration online exclusive offer valid only on L'OCCITANE India at in.loccitane.com
2. L'OCCITANE India has the sole authority to stop or halt the offer at any given point at its sole discretion.
3. The offer visible on this page is online exclusive and valid till stocks last or the end of the offer duration whichever comes first.
4. The discount is automatically applied and is not combinable with any other prevalent offers on the site or its merchant partner, including but not limited to birthday discounts, loyalty point redemptions, threshold offers, spin the wheel offers, influencer codes etc.
5. Products sold during the sale have at least 6 months of shelf life.
6. Products once purchased are not returnable.
7. Due to the high influx of orders, all orders are expected to be shipped within 7-10 working days.
8. L’OCCITANE India reserves the right to cancel any order having out-of-stock products or incorrect pricing due to merchant or system error. Refunds made against such cancelled orders will be initiated by the brand within 15 days of cancellation.
9. Cancellation of orders will only be considered if the request is raised within 48 hours of placing the order. In case the order cancellation request is approved, the refund of the payment, if any, will be initiated from the brand side within 15 days. Orders once shipped, will not be cancelled.
10. Requests to exchange the products for different ones would not be considered. Surface level damage to the packaging or the product is not included in claims to a successful replacement of the product.
11. The discounted products received damaged in transit, purchased during the sale, should be communicated to the brand directly within 48h of receiving the products and the replacement of the products will be considered on a case-by-case basis.
12. Replacement of the products is only given upon successful receipt of the products by the brand.
13. Other brand Terms and Conditions apply. By redeeming the offer, or purchasing the discounted products, you agree to these terms and conditions.

1. Eligibility: The Spin the Wheel promotion is open to all participants aged 15 and above.
2. Participation: Participants may spin the wheel once per visit. The spin is subject to availability and may be limited to specific time frames or events. No purchase is necessary to participate in the Spin the Wheel promotion. You need to submit your credentials to participate for the spin the wheel promotion.
3. Prizes: Prizes awarded are subject to availability and may vary. All prizes must be claimed within the specified time frame, as mentioned on the wheel or in accompanying promotional materials. Prizes are non-transferable, non-exchangeable, and have no cash value.
4. Redemption: To redeem prizes, participants must present the winning notification or code received during the spin. Prizes cannot be combined with other promotions or discounts.
5. Validity: The Spin the Wheel promotion is valid only on selected venues and for limited duration subject to availability at the sole discretion of L'OCCITANE India. L’OCCITANE India Private Ltd. reserves the right to terminate or modify the promotion at any time without prior notice.
6. Fair Use: L’OCCITANE India Private Ltd. reserves the right to disqualify participants engaging in fraudulent activities or attempting to manipulate the spin results.
7. Privacy: Personal information collected during the Spin the Wheel promotion will be used in accordance with our privacy policy.
8. Disputes: Any disputes arising from the Spin the Wheel promotion will be resolved by L’OCCITANE India Private Ltd. at its sole discretion.
9. Liability: L’OCCITANE India Private Ltd. is not responsible for any loss, injury, or damage resulting from participation in the Spin the Wheel promotion.
10. Governing Law: These terms and conditions are governed by the laws of India, and the courts of New Delhi, India, shall have exclusive jurisdiction. Any dispute arising to the L’OCCITANE shall be exclusively referred to the
    sole arbitrator appointed by the Managing Director of L’OCCITANE India Private Limited, in accordance with the law. This clause aims to provide a clear legal framework for dispute resolution, emphasizing adherence to legal processes and ensuring fairness for all parties involved.

L'occitane x The Grand Dragon Ladakh - Offer Terms and Conditions.

1.Promotion Period: The promotion runs from 26th September to 14th November 2024.

2. How to Win: The customer who makes the highest purchase from L'OCCITANE India during the promotional period will stand a chance to win the grand prize.

3. Prize Details:
3.1. 1 winner will receive a 3-night, 4-day stay for 2 people at The Grand Dragon Ladakh.
3.2 Accommodation in a Premium Room with daily breakfast. Dinner at the hotel restaurant (Zasgyath) for 3 nights, including complimentary beverages (alcoholic or non-alcoholic) on the 1st and 2nd days.
3.3 Complimentary spa experience for two at the Hamman Wellness Spa by L’OCCITANE, including the following treatments: Reset Face & Eye (45 min) & Sleep & Reset massage (90 min).
3.4 Airport pick-up and drop-off from Leh Kushok Bakula Rimpochee Airport.

4. Prize Validity: The winner must redeem the voucher for the stay by April 30, 2025.

5. Exclusions:
5.1. The winner is responsible for covering travel costs to and from Leh, including air/train tickets and other transport.
5.2 Additional costs, such as laundry, tips, sightseeing, and other incidental expenses, are not included in the prize.

6. Eligibility:
6.1 The promotion is valid only at L'OCCITANE India stores and on the official website.
6.2 This offer cannot be redeemed at airport counters, wholesale outlets, or department store counters.

7. Restrictions:
7.1 The prize cannot be used to purchase gift certificates, vouchers, or spa treatments.
7.2 It cannot be combined with any other promotional offer, including “Gift with Purchase” offers.
7.3 The voucher is valid for one transaction only and must be presented at the time of booking.
7.4 The voucher is not redeemable for cash or bonus points. No change will be provided for partial use.
7.5 Photocopies of the voucher will not be accepted.

8. Responsibility & Liability:
8.1 L'OCCITANE assumes no responsibility for the loss or damage of the gift certificate or promotional voucher.
8.2 L'OCCITANE reserves the right to modify or withdraw this promotion at any time without prior notice.

9. Disputes:
9.1 In the event of any dispute, the decision of L'OCCITANE India will be final and binding.